At monnbello, your satisfaction is our top priority. That’s why we offer a 30-day return policy — you have 30 days from the date you receive your item to request a return.
To qualify for a return:
The item must be unused and in its original condition
All tags and original packaging must be included
You must provide a receipt or proof of purchase
📧 To start a return, please email us at:
support@monnbello.com
Note: Returns sent without prior authorization will not be accepted.
If your item arrives damaged, defective, or if you received the wrong product, please contact us immediately upon delivery. We’ll assess the issue and work quickly to resolve it.
The following items cannot be returned:
Perishable goods (e.g., food, plants)
Custom or personalized products
Opened personal care or hygiene items
Hazardous materials, flammable liquids or gases
Gift cards or items marked as final sale
Not sure if your item is eligible? Just reach out — we’re happy to assist.
Need a different item?
The fastest way is to return your product and place a new order after the return is approved.
If your order was delivered within the European Union, you’re entitled to a 14-day cooling-off period — no questions asked.
The item must be:
Unused
In original packaging
With proof of purchase
Once we receive and inspect your return, we’ll notify you of the result.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank/payment provider may require extra time to complete the transaction.
📩 Haven’t received your refund after 15 business days?
Contact us at support@monnbello.com
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